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Terms of Service

Status: DRAFT — pending licensed-attorney review. Not yet published; not yet in force. Version 1.0-draft · Grounded in docs/legal/FACT_REGISTER.md (code facts verified 2026-07-23; owner decisions D1–D14 updated 2026-08-04) Intended effective date: 2026-08-04 · Last updated: 2026-08-04 — takes effect when published, which happens only after attorney sign-off.

1. Who you are agreeing with

These Terms are a binding agreement between you and Single Case Informatics, PBC, a Delaware public benefit corporation formed on August 1, 2026, with its principal office in State College, Pennsylvania 16803 ("SCI," "we," "us," or "our"). SCI operates the SingleCase.ai research platform (the "Service"). (Fact Register §A / D1.)

In these Terms, "you" means the individual who creates or uses an account, and — where an account is created for or on behalf of an institution, laboratory, or other organization — the organization on whose behalf that person acts. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and "you" includes that organization.

By creating an account, or by accessing or using the Service, you agree to these Terms, to the Privacy Policy, and to the Acceptable Use Policy, each incorporated here by reference. If you do not agree, do not access or use the Service.

2. Acceptance, changes, and versioning

How these Terms take effect. These Terms apply when you create an account or otherwise use the Service. Each published version carries a version number and an effective date in the header above.

Consent capture. When you create an account, the signup form presents a required checkbox by which you confirm that you are at least 18 years old and accept these Terms, the Privacy Policy, and the Acceptable Use Policy. We record that acceptance — the version of the documents you were shown, and the date and time you accepted (Fact Register §F / A4). You may request a copy of your acceptance record at any time by emailing [email protected].

If you created an account before this acceptance control existed, your acceptance is established by your continued access to and use of the Service after these Terms are published, to the extent permitted by applicable law.

Changes to these Terms. We may update these Terms from time to time — for example, to reflect new features, to correct or clarify a provision, or to comply with law. The current version is always the one posted with the most recent version number and effective date. For material changes, we will provide reasonable advance notice before they take effect — for example, by email to the address associated with your account, by an in-app notice, or by both — and, where we have implemented a click-through acceptance control, we will ask you to accept the updated version. Unless a change states otherwise, material changes take effect no sooner than 30 days after we post or notify you of them. Non-material changes take effect when posted.

If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree to a change, your remedy is to stop using the Service and close your account (Section 15).

3. Eligibility and account types

Age. You must be at least 18 years old to create an account or use the Service. The Service is not directed to children, and we do not knowingly permit anyone under 18 to create an account. This age requirement concerns account holders. The Service is designed to help researchers study human behavior, and research about minors (for example, a study whose participants are children) is a normal and expected use — subject to your IRB obligations (Section 9), the Acceptable Use Policy, and applicable law including COPPA where it applies to data about children (Fact Register §G).

Account types. The Service supports two overlapping kinds of use:

  • Individual researcher accounts — self-service accounts for independent researchers, faculty, lab members, and students. Self-service individual use is the primary surface of the Service today (Fact Register §A / D2).
  • Institutional use — use by or on behalf of a university, department, laboratory, or other organization, typically organized within the Service as organizations and workspaces. SCI intends to support institutions, but no institution-specific certification, data use agreement, data processing agreement, or security-assessment package is in place today (Fact Register §A / D2). Institutional use may be governed by a separate written agreement between SCI and the institution; where such an agreement exists and conflicts with these Terms, that agreement controls for that institution's use. See Section 11 (FERPA and education records) and Section 10 (PHI).

Account security and accuracy. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity under your account. Authentication is by email and password or a one-time email code; the Service does not currently offer single sign-on (SSO), SAML, or multi-factor authentication (Fact Register §E). Notify us promptly at [email protected] if you believe your account has been accessed without authorization. Do not share your account, and do not create an account using another person's identity or an affiliation you do not have.

Visibility to co-members. You should be aware that other users who share an organization or workspace with you can see your name, email address, and profile image (Fact Register §E). This is a function of how collaboration works and is described further in the Privacy Policy.

4. What the Service is — and is not

The Service provides software tools to design single-case experimental design (SCED) research protocols, record and organize behavioral observation data, run AI-assisted validation and analysis, and generate graphs, APA-style tables, posters, and related research outputs.

The Service is research infrastructure, not a research authority. It assists you; it does not supervise, sponsor, co-author, or take responsibility for your research. Outputs the Service generates — including AI-generated protocol suggestions, validation alerts, statistical or visual-analysis aids, tables, and drafted text — are tools to support your professional judgment. They are not professional scientific, statistical, clinical, medical, or legal advice, and they are not scientific conclusions. You are responsible for reviewing, validating, and deciding whether to rely on any output. See Sections 8 (AI features) and 9 (research responsibility).

Availability and changes. We may add, change, suspend, or discontinue features of the Service at any time. We aim to give reasonable notice of significant changes but do not guarantee that any particular feature will remain available. The Service may be offered on an evolving or beta basis, and some features may be experimental.

5. License to use the Service; permitted use

Subject to these Terms, SCI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for legitimate academic and scientific research purposes, and for the internal research and educational activities of your institution.

You may not use the Service to provide client-facing or commercial research-as-a-service offerings to third parties except under a separate written agreement with SCI.

Your use of the Service is also governed by the Acceptable Use Policy (Section 6). SCI reserves all rights not expressly granted to you.

6. Acceptable use

Your use of the Service must comply with the Acceptable Use Policy, which is incorporated into these Terms and which sets out prohibited conduct and prohibited inputs in detail. Without limiting that policy, you agree not to:

  • falsify, fabricate, or misrepresent research data, or use the Service to facilitate research misconduct or deceptive or non-consensual data collection about third parties;
  • upload or process data you are not authorized to handle, or that you are contractually or legally prohibited from disclosing to third-party service providers;
  • upload Protected Health Information as prohibited by Section 10, education records in violation of Section 11, export-controlled data, or other prohibited inputs identified in the Acceptable Use Policy;
  • attempt to access another user's or organization's data, probe or bypass access controls, or disrupt, overload, reverse-engineer, or compromise the Service or its infrastructure; or
  • use the Service in violation of applicable law or applicable research-ethics requirements.

We may suspend or terminate access for violations (Section 15).

7. Ownership of your research content

You keep ownership of your research content. As between you and SCI, you (or your institution, or the data's rightful owners, according to your own institutional and grant agreements) retain all ownership of the research data, protocols, study designs, observation data, participant information, uploaded documents, and other content you create in or upload to the Service (collectively, "Your Content"). These Terms do not transfer ownership of Your Content to SCI.

License to operate the Service. You grant SCI a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, and process Your Content, and to create backups and derived technical representations of it, solely to operate, secure, maintain, and provide the Service to you and your collaborators, and to perform the AI-assisted features you invoke. This includes transmitting Your Content to the third-party service providers (subprocessors) that make the Service work, as described in the Privacy Policy and the Subprocessor List, and — for AI features — to the AI provider (currently Google Gemini) and the document-parsing provider (currently LlamaCloud) as described in Section 8 and the AI Use & Transparency Notice (Fact Register §B, §C). This license exists only to run the Service and ends when Your Content is deleted, subject to the retention and deletion practices described in the Privacy Policy.

Data storage and isolation (current reality). Your Content is stored across a managed Postgres database and a managed document store, hosted by our infrastructure providers in the United States (Fact Register §B, §D). Tenant separation is enforced by access controls and row-level security at the application and database layer; it is logical, not physical separation (Fact Register §D). Data is encrypted in transit and at rest by our infrastructure providers under their platform defaults; SCI does not currently apply its own application-level field encryption (Fact Register §D). See the Security Overview and Privacy Policy for the full, honest description.

8. AI features, AI outputs, and the no-training commitment

How AI features work. Several features use third-party AI models to assist you. When you invoke an AI feature, the Service sends the relevant study data to the AI provider so it can generate a response. The data sent can include directly identifying and sensitive information — for example, participant names, age, gender, history, and notes; PI/author names; IRB protocol numbers, approval status, and confidentiality procedures; observation values; and any documents or datasheet images you upload (Fact Register §C). The Service does not currently apply a redaction, pseudonymization, or de-identification step before sending this data to the AI provider (Fact Register §C / A5). This is an important limitation. It is described in full in the AI Use & Transparency Notice, and you should account for it in your IRB protocol and in what you choose to enter (Section 9). Data you enter should be de-identified or coded wherever your research design allows.

AI outputs are assistance, not conclusions. AI-generated outputs are provided to support your work. They may be incomplete, inaccurate, or unsuitable for your purpose. They are not scientific, statistical, clinical, or professional advice and are not a substitute for your own expert judgment, validation, and — where applicable — peer review. You are solely responsible for reviewing every output before you rely on it, adopt it, publish it, or make any research decision based on it.

Ownership of AI outputs. As between you and SCI, you own the AI-assisted outputs you adopt and incorporate into Your Content (for example, a protocol you accept and customize, a table you generate, or drafted text you keep and edit), to the extent such outputs are eligible for ownership under applicable law. SCI claims no ownership of the protocols, study designs, tables, or other research work product you create using the Service. SCI does own the Service itself, including its software, models, prompts, pipelines, and underlying technology and infrastructure (Section 12). You are responsible for confirming that any output you rely on is accurate and appropriate, and for meeting any disclosure obligations (for example, journal or funder policies on the use of AI tools).

No training on your data (honest backing). We do not want your research data used to train or fine-tune AI models, and we do not authorize it. As a matter of fact about how the Service is built today, this commitment rests on the default API terms of the AI providers we use (currently Google's AI Studio / generative-language API and LlamaCloud), under which submitted data is not used to train their models. There is not yet an additional, independent in-code control — such as an enforced zero-retention or explicit no-training flag set on each provider call — that SCI applies on top of those provider defaults (Fact Register §C / A3). We do not use Your Content to train our own models.

Provider scope. The AI and document-parsing providers in production are limited to those in the Subprocessor List (Fact Register §A / D4, §B). We will update the Subprocessor List, Privacy Policy, and AI Use & Transparency Notice before adding a new production AI provider.

9. Research responsibility, IRB, and human-participant protections

You are the Principal Investigator of record; SCI is not. The Service is research infrastructure — a set of tools. SCI is not a co-investigator, sponsor, IRB, institution, or research authority, and does not assume any researcher, institutional, or ethical responsibility for your research. You (and your institution) remain solely responsible for the design, conduct, ethics, and integrity of your research, including for:

  • obtaining and maintaining all required IRB or ethics-committee review and approvals before conducting research, and complying with the Common Rule (45 CFR 46) and any other applicable federal, state, institutional, or international requirements (Fact Register §G);
  • obtaining legally sufficient informed consent from research participants (or their legally authorized representatives) and honoring participants' rights;
  • determining what data may lawfully and ethically be entered into the Service, given the AI-transmission and data-handling realities described in Sections 7 and 8; and
  • meeting your data-management, retention, and reporting obligations to your institution and funders.

The Service provides tools that can assist with protocol structure and record-keeping, but it does not perform, substitute for, or satisfy IRB review, and generating a document in the Service does not mean the underlying research is approved or compliant.

No waiver of research-participant rights. Nothing in these Terms — including the disclaimers (Section 16), limitation of liability (Section 17), indemnification (Section 18), or dispute resolution (Section 19) — limits, waives, or releases any right of any human research participant, or purports to relieve you or SCI of any duty owed to research participants under the Common Rule, applicable human-subjects protections, or other applicable law. These Terms govern only the relationship between SCI and you as a user of the Service. If any feature of the Service is ever used to generate participant-facing materials (such as consent-form drafts), you are responsible for ensuring those materials contain no exculpatory language and comply with 45 CFR 46.116 and your IRB's requirements.

10. Protected Health Information (PHI) is prohibited

Do not upload PHI. The Service is not authorized for Protected Health Information as defined under HIPAA. SCI is not a HIPAA Business Associate, has not signed a Business Associate Agreement (BAA) with you or your institution, and the Service has no HIPAA compliance certification (Fact Register §G). You must not upload, enter, transmit, or store PHI or any data that would make SCI a Business Associate, unless and until SCI has expressly agreed in writing to support such data under a signed BAA.

Consequences. Uploading PHI in violation of this Section is a material breach of these Terms and is grounds for immediate suspension or termination of your account, and you are responsible for the consequences of doing so (Section 18).

SCI does not represent that the Service is SOC 2 audited or HIPAA compliant. Where our infrastructure providers hold their own certifications, those are the providers' attestations, not SCI's; see the Security Overview.

11. FERPA and education records

If you use the Service in an educational context involving student education records subject to the Family Educational Rights and Privacy Act (FERPA), your use is conditioned on a written data use agreement (DUA) between SCI and your institution that establishes SCI as a "school official" (or another permissible basis) and governs the handling of those records (Fact Register §G). No such DUA is in place by default (Fact Register §A / D2). Absent an executed DUA, you must not upload or process FERPA-protected education records in the Service. Contact [email protected] to discuss institutional agreements.

12. SCI's intellectual property

The Service — including its software, source code, user interface, design, graphics, logos, the "Single Case Informatics" and "SingleCase.ai" names and marks, its AI models, prompts, pipelines, and all underlying technology and infrastructure — is owned by SCI or its licensors and is protected by copyright, trademark, and other intellectual-property laws. Except for the limited license in Section 5, these Terms grant you no right, title, or interest in the Service.

You may not copy, modify, distribute, sell, lease, sublicense, reverse-engineer, or create derivative works from the Service or any part of it, except to the extent that restriction is prohibited by applicable law. You may not remove or obscure any proprietary notices.

This Section does not affect your ownership of Your Content (Section 7) or of the AI-assisted outputs you adopt (Section 8).

13. Feedback

If you send us ideas, suggestions, feature requests, or other feedback about the Service, you grant SCI a perpetual, irrevocable, worldwide, royalty-free license to use that feedback without restriction and without any obligation of compensation, attribution, or confidentiality to you. This Section covers only feedback directed at our product; it does not grant SCI any rights in Your Content or your research work.

14. Fees and payment (forward-looking)

The Service does not currently charge fees and has no billing system (Fact Register — product reality; no payments/billing provider is integrated, §B "Negatives"). The Service is presently made available without charge.

SCI may introduce paid plans or paid features in the future. If and when it does, the applicable prices, billing terms, taxes, and refund terms will be presented to you at that time in a separate order form or plan description, and your use of a paid feature will be subject to those terms in addition to these Terms. Nothing in this Section obligates SCI to offer the Service free of charge indefinitely, and nothing here describes a live paid service today.

15. Term, suspension, and termination

Your right to stop. You may stop using the Service at any time. You may request that your account be closed and your data deleted by emailing [email protected]. Account closure and data deletion are not currently self-service; we process deletion requests manually and aim to complete them within 30 days of a verified request (Fact Register §F / A1). The details of what is deleted and retained are described in the Privacy Policy.

Our right to suspend or terminate. We may suspend or terminate your access to the Service, in whole or in part, if you materially breach these Terms (including the Acceptable Use Policy, the PHI prohibition, or the FERPA condition), if required by law, or to protect the Service, other users, or third parties. Where practicable and lawful, we will give you notice and, for curable breaches, a reasonable opportunity to cure.

Effect of termination. On termination, your license to use the Service ends. Sections that by their nature should survive termination — including Sections 7 (ownership), 12 (IP), 13 (feedback), 16 (disclaimers), 17 (limitation of liability), 18 (indemnification), 19 (dispute resolution), 20 (governing law), and 21 (general) — survive.

16. Disclaimers and warranties

The Service is provided "as is" and "as available." To the fullest extent permitted by applicable law, SCI disclaims all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade.

Without limiting the above, SCI does not warrant that: the Service will be uninterrupted, timely, secure, or error-free; any defect will be corrected; the Service or its infrastructure is free of harmful components; or any output, result, protocol suggestion, analysis, or other AI- or software-generated content is accurate, complete, reliable, or suitable for your purpose. AI-generated and software-generated outputs are not professional scientific, statistical, clinical, medical, or legal advice and require your independent validation (Sections 8, 9).

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the exclusions apply to the greatest extent permitted by law.

17. Limitation of liability

To the fullest extent permitted by applicable law:

  • No indirect damages. SCI and its officers, directors, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, loss of research, lost profits, lost revenue, or loss of goodwill, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.
  • Liability cap. SCI's total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the total amounts you paid SCI for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars (USD $100.00). Because the Service is currently provided without charge (Section 14), amount (a) is presently zero and the cap is presently USD $100.00.
  • Carve-outs. Nothing in these Terms limits liability that cannot be limited under applicable law, or limits liability for gross negligence or willful misconduct (Fact Register §A / D5).

This allocation of risk reflects the fact that the Service is research-support infrastructure provided on the terms above, and is a basis of the agreement between you and SCI.

18. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless SCI and its officers, directors, employees, contractors, and agents from and against any third-party claims, damages, liabilities, losses, costs, and reasonable attorneys' fees arising out of or relating to: (a) your breach of these Terms, the Acceptable Use Policy, or applicable law; (b) Your Content, including any claim that it infringes or misappropriates a third party's rights or that it was collected, used, or disclosed unlawfully; (c) your upload of prohibited data, including PHI in violation of Section 10 or education records in violation of Section 11; (d) your failure to obtain required IRB approval or informed consent, or any other research-ethics or human-subjects violation (Section 9); and (e) your misuse of the Service.

19. Dispute resolution — arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT AND TO PARTICIPATE IN A CLASS ACTION.

Informal resolution first. Before starting an arbitration, you agree to contact us at [email protected] and give us a reasonable opportunity (at least 30 days) to resolve the dispute informally.

Binding arbitration. Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration on an individual basis, rather than in court, administered under established consumer/commercial arbitration rules.

Class-action waiver. You and SCI each agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

30-day opt-out. You may opt out of this arbitration and class-action-waiver agreement by sending written notice to [email protected] within 30 days of first accepting these Terms (or of the effective date of a later-added arbitration provision, if you are an existing user). If you opt out, disputes will be resolved in court as described in Section 20.

Carve-outs. This Section does not require arbitration of (a) claims that may be brought in small-claims court, (b) requests for injunctive or other equitable relief to protect intellectual property or address unauthorized access, or (c) any claim that applicable law does not permit to be arbitrated. As stated in Section 9, nothing in this Section waives or affects any right of any human research participant.

20. Governing law and venue

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration under Section 19 (including where you have validly opted out), you and SCI consent to the exclusive jurisdiction and venue of the state and federal courts located in Pennsylvania, and waive any objection to those courts on grounds of inconvenient forum (Fact Register §A / D1, D5).

21. General

  • Entire agreement. These Terms, together with the Privacy Policy, the Acceptable Use Policy, and any other documents expressly incorporated by reference (and, for institutions, any separate written agreement with SCI), are the entire agreement between you and SCI regarding the Service and supersede any prior agreements on that subject, including any prior landing-page or waitlist terms.
  • Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions remain in full force. If the class-action waiver in Section 19 is held unenforceable, the entire arbitration agreement in Section 19 is null and void.
  • No waiver. Our failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets (Fact Register §A / D1).
  • Notices. We may provide notices to you by email to the address on your account or by in-app notice. You may send notices to us at [email protected].
  • Force majeure. SCI is not liable for any delay or failure to perform caused by events beyond its reasonable control.
  • Relationship. These Terms do not create any partnership, joint venture, employment, agency, or fiduciary relationship, and specifically do not make SCI a co-investigator, sponsor, or agent of your research (Section 9).

22. Contact

Single Case Informatics, PBC State College, PA 16803, United States [email protected] (Fact Register §A / D1, D7.)